7-Days Return & Refund Policy — Digital Indian Store

Effective Date: June 8, 2026

Website: https://digitalindianstore.com

Digital Indian Store par aapka swagat hai. Hum apne customers ko best shopping experience aur 100% genuine products/services provide karne ke liye committed hain. Agar aap apne purchase se bilkul santusht (satisfied) nahi hain, toh hum yahan aapki madad ke liye hain. Hamari policy ke mutabiq, hum apne sabhi products par 7 Din (7 Days) ki Return & Replacement/Refund Policy offer karte hain.

💡 Important: Product deliver hone ke din se lekar agle 7 dinon ke andar aap return request raise kar sakte hain. 7 din beet jaane ke baad kisi bhi tarah ka return ya refund accept nahi kiya jayega.

1. Return Eligibility (Return Kis Basis Par Hoga?)

Aapka product nishchit roop se return ya replacement ke liye eligible hoga agar woh niche diye gaye criteria ko meet karta hai:

• Wrong Product Delivered: Agar aapko woh product nahi mila jo aapne order kiya tha (galat size, galat color, ya bilkul dusra product).
• Damaged or Defective Product: Agar delivery ke waqt product damaged (toota hua) ya defective (kaam na karne wala) condition mein mila ho.
• Missing Items: Agar package mein se product ka koi part ya accessories missing (gayab) ho.
• Not as Described: Agar received product hamari website par dikhai gayi description, specification ya images se kaafi alag hai.

2. Conditions for a Successful Return (Return Kis Condition Mein Liya Jayega?)

Return request approve hone ke liye product ka genuine hona aur sahi condition mein hona zaroori hai. Kripya dhyan dein:

✅ Return Accept Hone Ke Liye Zaroori Shartein:

• Product bilkul Unused (bina use kiya hua) hona chahiye.
• Product ke saath uska Original Packaging, Box, MRP tags, Labels aur User Manuals safe aur intact hone chahiye.
• Aapke paas product ka Original Invoice/Bill ya Order ID hona mandatory hai.
• Agar product ke saath koi Freebie (muft tohfa) ya Promotional Offer item mila bha, toh use bhi saath mein return karna hoga.

❌ In Conditions Mein Return Reject Kar Diya Jayega:

• Agar product ko use kiya gaya ho ya uspar koi scratch, daag, ya damage ke signs hon.
• Agar original serial number, barcode, ya price tag missing ho ya usse tampered (chedchad) kiya gaya ho.
• Agar delivery ke 7 din beet jaane ke baad humse contact kiya gaya ho.
• Kuch specific non-returnable categories (jaise clearance sale items ya customized services) par agar website par pehle se ‘No Return’ mention ho.

3. Return & Refund Process (Step-by-Step)

Return process ko aasan aur transparent banane ke liye aapko niche diye gaye steps follow karne honge:

• Step 1 (Request): Delivery ke 7 din ke andar aap hamare support team ko email ya website contact form par contact karein. Request ke saath apna Order ID aur product ke Damage/Wrong item hone ka Clear Video ya Photo (Proof) zaroor share karein.
• Step 2 (Verification): Hamari team 24-48 hours ke andar aapki request aur proof ko check karegi. Request genuine hone par return approve kar diya jayega.
• Step 3 (Pickup): Hum apne courier partner ke zariye aapke address se product ka Reverse Pickup arrange karenge. Agar aapke pincode par pickup service available nahi hai, toh hum aapko product self-ship karne ke liye kahenge (jiska shipping cost hum refund karenge).
• Step 4 (Quality Check & Refund): Product hamare warehouse pahunchne ke baad Quality Check se guzrega. Sahi condition paaye jaane par 3-5 working days ke andar aapka refund aapke original payment mode ya bank account mein credit kar diya jayega.

4. Digital Products & Online Services Policy

Chunki Digital Indian Store par online tools, PDF templates aur government document assistance (jaise PAN card, Driving Licence processing) jaisi services bhi di jaati hain, isliye digital purchases par niche diye gaye niyam laagu hote hain:

• Agar koi digital template/PDF download karne mein technical issue aata hai aur file corrupt milti hai, toh hum 7 din ke andar replacement ya refund provide karenge.
• Government documentation services (jaise PAN card application processing start hone ke baad) par refund tabhi possible hai agar hamari taraf se service processing mein koi badha aayi ho. Ek baar service successfully deliver hone par refund laagu nahi hoga.

5. Contact Us for Support

Agar aapko return request raise karne mein koi bhi pareshani aa rahi hai, toh aap humse directly contact kar sakte hain. Hum aapki poori madad karenge:

• 📧 Email Support: support@digitalindianstore.com
• 🌐 Website Contact Page: https://digitalindianstore.com/contact

Note: Digital Indian Store ke paas kisi bhi return request ko reject karne ka adhikar surakshit (reserved) hai agar yeh paaya jata hai ki policy ka galat istemal (misuse) kiya ja raha hai. Hum aapko ek behtareen aur transparent service dene ka vaada karte hain.